About to miss a flight? Call the customer service line BEFORE you miss it. If you are stuck in traffic, misread the time of your flight and know you won’t get there on time, get on that phone and pay the ‘change of flight’ fee. Most flights will be able to swap you out for a $200-$300 fee rather than losing the whole cost of your flight, which can be fantastic for a $2000 flight Australia-Europe!!!